Privacy Policy

1. Introduction

This Privacy Policy explains how Systemroluxae Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you use our website and services. We are committed to protecting your privacy and ensuring transparency about how we handle your personal data.

2. Data Controller Information

The data controller for your personal information is:

• Company Name: Systemroluxae Ltd
• Registration Number: C85214
• Address: Triq il-Vittorja 19, Sliema SLM 7048, Northern Harbour, Malta
• Email: privacy@systemroluxae.pro
• Phone: +356 22488218

3. Data Collection

We collect personal data that you provide directly to us and information that is automatically collected when you use our website and services. The data we collect includes:

3.1 Information You Provide

• Contact information (name, email address, phone number, company name)
• Account registration details
• Communication preferences
• Messages and enquiries sent through our contact forms
• Service usage and fitness analytics data (when using our platform)

3.2 Automatically Collected Information

• IP address and location data
• Browser type and version
• Device information and operating system
• Website usage patterns and navigation behaviour
• Referral sources and search terms

4. How We Use Your Information

We use your personal data for various purposes based on legitimate business interests, contractual necessity, and your consent. How we use your information includes:

• Providing and maintaining our fitness analytics services
• Processing your enquiries and customer support requests
• Sending important service updates and notifications
• Improving our website functionality and user experience
• Conducting business analytics and performance monitoring
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring platform security

4.1 Marketing Communications

With your explicit consent, we may use your contact information to send you marketing communications about our services, industry insights, and relevant updates. You can withdraw this consent at any time by using the unsubscribe link in our emails or contacting us directly.

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist us in operating our business (under strict confidentiality agreements)
• When required by law or to comply with legal processes
• To protect our rights, property, or safety, or that of our users
• In connection with a business transfer, merger, or acquisition
• With your explicit consent for specific purposes

7. International Data Transfers

As we operate within the European Union, your data is primarily processed within the EU/EEA. If we transfer data outside this region, we ensure appropriate safeguards are in place, including adequacy decisions, Standard Contractual Clauses, or other approved transfer mechanisms.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, and resolve disputes. Our data retention practices include:

• Contact enquiries: 3 years from last contact
• Customer account data: Duration of service plus 7 years for legal compliance
• Marketing communications: Until you withdraw consent
• Website analytics: 26 months (Google Analytics default)
• Legal and compliance records: As required by applicable law

9. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request information about how your data is processed
• Right to Rectification: Correct inaccurate or incomplete personal data
• Right to Erasure: Request deletion of your personal data in certain circumstances
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a structured, machine-readable format
• Right to Object: Object to processing based on legitimate interests or for marketing
• Right to Withdraw Consent: Withdraw consent for processing where applicable

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication systems
• Employee training on data protection practices
• Incident response and breach notification procedures

11. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or need to contact us regarding your personal data, please reach out to us:

14. Supervisory Authority

If you believe that we have not addressed your concerns adequately, you have the right to lodge a complaint with the relevant data protection supervisory authority. In Malta, this is the Office of the Information and Data Protection Commissioner (IDPC).